We are re-opening on Friday 28th August. Please read our new Covid-19 safety measures below before booking your session at Imagination.

  • We have significantly reduced our capacity to enable social distancing whilst in Imagination. 
  • We recommend booking over the phone to secure your play session however we will accept walk ins if we have space available. 
  • If you or anyone at home has a temperature, cough or any signs of covid-19 please do not visit Imagination. Stay home if you feel unwell and we will be happy to transfer your tickets to another date and time after you have self-isolated for 14 days or you can prove you have had a negative coronavirus test result. 
  • It is now mandatory for all customers over the age of 11 to wear face coverings over the nose and mouth in indoor settings. Children under the age of 11 and those who have health, age, equality or disability reasons may be exempt from wearing face coverings. Please ensure the face coverings are worn before entering Imagination downstairs and are to remain on until you leave except for when eating and drinking at your table. Please do not dispose of your face covering in Imagination, you must take it home with you. 
  • Staff are not required to wear a face covering however to protect our customers all staff will be wearing them. 
  • We will NOT be operating timeless days for the foreseeable future and will now be operating timed sessions throughout the day with increased time between sessions for enhanced cleaning. 
  • All high contact areas will be regularly cleaned throughout the day and we have a thorough cleaning regime which will strictly be followed between sessions and at the end of the day. 
  • Please respect all customers and staff and follow the government guidelines for social distancing at all times. New signs and floor stickers have been displayed to assist with this. If a room is too busy please play in a different room to avoid overcrowding. Adults are required to supervise their children in the centre to maintain social distancing. 
  • Customers will be required to use hand sanitiser before entering Imagination and there will be stations inside for customers to use before entering the different role play rooms. 
  • Contactless payments are preferred however a £3 minimum spend will apply. 
  • Please do not bring your own cups to use in the café, disposable ones will be provided. Also please do not bring in own snacks and food from home. 
  • Food and drink orders can be placed in the café and food will be served to the customers table. No food orders will be accepted 20 minutes before the end of the session. 
  • The entrance area will be cleaned and sanitised when all customers are in on a session and will be repeated again on their exit. 
  • We have multiple sets of the same toys which will be rotated to ensure that every toy is always sanitised e.g. soft toys in the vets. 
  • Toilets will be cleaned thoroughly throughout the day. Anti-bacterial wipes will be available in toilets should you wish to use them. 
  • Parents are asked to encourage their children to refrain from putting toys in their mouth however if this does occur a ‘dribble box’ will be available for any toys that will need sanitising. 
  • Please ensure if you need to visit the toilet including nappy changing before you go home this must be done before the end of the session as the toilets will be closed for cleaning as soon as the session ends. There will be no exceptions to this rule. A 10 minute warning will be given to remind customers. 
  • Bookings must be for a maximum of 2 households in line with the government guidelines. 
  • We will need to collect telephone numbers for NHS Test and Trace. The records will be securely disposed of after 21 days. 
  • Please ensure you social distance from other customers downstairs in the buggy shelter and on the stairs. 
  • Please limit your belongings when visiting Imagination to help stop the spread. 
  • Socks are mandatory for all adults, children and babies and must be worn at all times. Socks are available to buy. 
  • Our tables have been spaced out following government guidelines so please do not move them. 
  • For our customers safety a screen will be in place at till areas to reduce contact. 
  • To reduce contact between customers and staff we will not be using our loyalty scheme at the present time.