FAQs

What do you need to know?

  • Why do you charge for adults?

    We are limited to the amount of visitors per session due to our health and safety policy.  Each full paying child’s admission includes one free adult.

  • Do you have disabled toilets and baby changing facilities?

    Yes we have a disabled toilet and baby changing facility.

  • What food do you sell in your café?

    We will be selling a selection of hot and cold drinks, homemade cakes, a variety of snacks, which will include healthy options and suitable snacks for customers with dietary requirements. We will not be selling hot food.

  • What do we need to bring?

    Due to hygiene reasons please ensure you and your child wear socks in our play areas.  However if you forget we have a selection of socks to buy for £1 a pair.

  • Do you accept card payments?

    Yes, although transactions under £5.00 will have to be paid in cash. We are unable to accept American Express.

  • Where do I put my child’s buggy?

    We have limited space to store buggies so if possible please try and avoid bringing your child’s buggy. As we are located on the first floor we do have a designated lockable buggy shelter on the ground floor underneath the stairs.  Please be aware that all buggies are left at your own risk and Imagination will not accept any responsibility for any loss.

  • What seating is available?

    There are benches for adults outside of the play areas.  In the café area we have tables and chairs and we provide high chairs for babies.

  • Who is responsible for my child?

    You are responsible at all times for your child.

  • Do you have wheelchair access?

    Not at present but we hope to provide this facility in the future.

  • What is your cancellation policy?

    If you have booked online your ticket will not be refundable.  However with a minimum of 24 hours we can swap your booking to an alternative date.

  • What procedure is in place if my child has an accident?

    Our staff are first aid trained and we have a first aid box on the premises.  Please notify us of any accidents/ injuries so these can be recorded in our accident book.

  • Are your staff DBS checked?

    Yes our staff have up to date DBS check.

  • Will Imagination accept an adult not accompanied by a child?

    Imagination does not accept unaccompanied adults (adults with no children) into the centre.

  • Can we provide our own food for parties?

    Yes, but this must be cold party food as no hot food is permitted in Imagination. We can provide party food in a box. Please call or pop in for more information and prices.

  • Where will the children be sitting to eat their food during a party?

    We have tables and chairs for the children to sit on in the café area.

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